Product Reviews Maintenance
slscart includes a product review system, in which each item can display a five star rating. Clicking the rating displays the detail product layout, and shows all of the active reviews.
Turn Off Reviews
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Log in to the storeadmin area as a master administrator.
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Select Layouts from the Web Site menu.
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In the layout you wish to edit, remove the code [%%REVIEWS%%].
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For instance, if you do not want to display reviews in the Single Column Layout (a layout that displays multiple items in a specific category, with all descriptions, options and order buttons), you'll remove [%%REVIEWS%%] in the Single Column box.
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Note: If no code appears, that means the system is using the default layout code. Click 'show default code' under the code box to display the default code.
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Repeat the above step for all layouts as desired.
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Click Update Layouts to save.
Turn On Reviews
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Log in to the storeadmin area as a master administrator.
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Select Layouts from the Web Site menu.
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In the layout you wish to edit, add the code [%%REVIEWS%%]. You can also click the area of the layout code into which you wish to add the reviews, select [%%REVIEWS%%] from the Layouts drop down box, and click Insert.
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For instance, if you want to display reviews in the Single Column Layout (a layout that displays multiple items in a specific category, with all descriptions, options and order buttons), you'll add [%%REVIEWS%%] in the Single Column box, wherever you want to display the rating stars. (In the Detail Product layout, all reviews will be shown; all other layouts will show rating stars.)
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Note: If no code appears, that means the system is using the default layout code. Click 'show default code' under the code box to display the default code.
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Repeat the above step for all layouts as desired.
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Click Update Layouts to save.
Review Settings
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Log in to the storeadmin area.
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Select Catalog Setup from the Administration menu.
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Under Reviews, change the following as desired:
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Blank Reviews: If any layouts are checked, those layouts will show blank stars or a review link if no reviews exist for that item. If a layout is not checked, the layout will not show anything if no reviews exist for that item.
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No Reviews: If left blank, empty stars will appear under the item for any of the layouts with check marks next to Blank Reviews. Add a message here to replace the blank stars with a link to the reviews page, using that message as the text.
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Review Labels: Change the label names shown when someone adds a new review. The first label is the one star rating (e.g. 'poor') and the last is the five star rating (e.g. 'excellent')
Maintaining Reviews
Item reviews allow you to activate, deactivate or delete reviews for each product in your store. Note that reviews cannot be edited, either by the store administrator or the site visitor. Reviews can only be added through the store.
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Search: Search for a specific review by entering the keyword text value in the "Search" box. You can search all fields, or use the drop down box to look for keywords only in the item name, reviewer's name, reviewer's email, the review itself, or your reply.
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Sorting: Select 'Name', 'Item', 'Rating', 'Date' or 'Status' to sort reviews. Click the headings a second time to sort in reverse (Z-A) order.
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Activation: Determine which reviews will appear on the site.
- Disabled reviews will be grayed out. Click the 'on' button to make that review live. It will now be viewed on the site, and the star total will count towards the review star average
- Click 'off' to turn a review off. It will no longer appear on the site, or count towards the star totals. It will also not be permanently deleted; you can turn the review on at a later time.
- Click the 'x' button to flag the review for deletion. The review is disabled, and will be permanently deleted the next time you search, sort or view reviews.
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Replies: To reply to a review, click the 'edit' link in the Reply box under a review. You can edit this reply as often as you'd like.
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Contact: To contact the person who reviewed the product, click the name of that reviewer. A mail screen will appear, allowing you to email a message.
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Item View: Click the item name to view all reviews for that item only. Note that the Average Rating is calculated by averaging active reviews. Inactive reviews or those flagged for deletion will not be included.
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Quick Links: Use the action links at the bottom of the page to make global changes to reviews.
- Activate All Turn all reviews on, including ones you previously turned off.
- Deactivate All Turn all reviews off, including ones you previously activated.
- Delete All Inactive Flag for permanent deletion any review that is currently inactive.
- Undelete All Any products flagged for deletion will be undeleted (but still inactive).
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Show Reviews: Use the search links at the bottom of the page to view reviews.
- Inactive View all reviews that are currently inactive.
- Active View all reviews that are currently active.
- Replies View all reviews that have a reply.
- No Replies View all reviews that do not have a reply.
- Show All Show all reviews.
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